FAQ

How do I place an order?
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.  Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

What methods of payment do you accept?
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

Why am I charged before my order has shipped?
Our payment provider automatically & securely processes your order immediately after it is placed.

What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

How do I cancel my order?
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.  Please if you have to cancel your order for any reason reach out to us immediately at info@avenbuzz.com if you are able to cancel within the given time frame.  We process orders as quickly as possible so cancellations are time sensitive.

When will I get my order?
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.

What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at info@avenbuzz.com. We would be glad to help you at any time!

How much does shipping cost?
We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

Do you accept orders placed outside of the United States?
We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

How can I see where my order is at the moment?
Aven Buzz provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page Aven Buzz Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

Where does Aven Buzz ship?
We provide free worldwide shipping to over 200 countries & regions.

What is an ePacket? 
As we partner with merchants and product manufacturers from all over the world, we opt for the ePacket delivery system from EMS. This innovative shipping technology enables you to track your order at any time. And, what is even more critical, it is fast as lightning!

What should I do if I didn’t receive confirmation?
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away. 

How can I change my order?
It’s important to notify us if you would like us to make a change to your order, if your order has already been processed by our warehouse, any changes to your order is no longer possible. Please make sure you send us an email as soon as possible at info@avenbuzz.com for any changes you would like to make (such as your shipping address).

How do I cancel an order?
You can cancel your order by sending an e-mail to info@avenbuzz.com requesting cancellation. Unfortunately, an order cannot be canceled once the order has been processed by our warehouse. Therefore, we sincerely request that you only make your purchase if you are absolutely sure you want the product.

Can I purchase multiple products in a single order?
Yes!  You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

Can I ship the products to an address that does not match my billing address?
Yes, definitely!  During the checkout process you are able to enter any shipping address and specify a different billing address.

How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.  Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Do I have to have an account to place an order?
No, accounts are totally optional.

How can I see where my order is at the moment?
Aven Buzz provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page Aven Buzz Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at info@avenbuzz.com. We would be glad to help you at any time!

What is your return policy?

Overview

  • Return the new, unopened items to us within 14 days of delivery.
  • Simply contact our support team at info@avenbuzz.com if you have any questions regarding your return.
  • For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
  • Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

Return address:

Aven Buzz
5632 Van Nuys Blvd #1420,
Sherman Oaks, CA 91401
United States

Terms & Conditions:

  • We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
  • We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price.
  • Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).
  • You have 14 days from the date your receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.
  • We provide a refund to your original payment method for all full-priced items.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a return label or pay for returns shipping.
  • Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Inspire Uplift cannot be exchanged or refunded.
  • All shipping charges and governmental taxes are non-refundable.
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
  • If you have any questions at all regarding our Returns Policy please reach out directly to us at info@avenbuzz.com and one of our customer support specialists will help within 1 business day.

What is your return address?
Return address:
Aven Buzz
5632 Van Nuys Blvd #1420,
Sherman Oaks, CA 91401
United States

How do I navigate your website?
Aven Buzz is genuinely a one-stop store for everything you need in your daily activities, such as cutting-edge electronic devices, fashionable clothing, necessary kitchenware, jewelry, unique gift ideas, and many-many other awe-inspiring items. Therefore, we separated all of our products in various sections, such as Kitchen & Household, Home, Garden & Tools, Beauty & Health and loads of other categories. You can check them all out in our Shop Categories section from the top menu bar.

How can I get information about upcoming sales and special offers?
You can get your notifications per email if you subscribe to our newsletter at the bottom of any page of Aven Buzz

Your prices are quite high compared to other online stores. Why so?
Aven Buzz values quality. And we believe you care about quality, not any less than us. Therefore, we strive to deliver to you only the highest quality items that will serve you for ages.

Where are you located?
Aven Buzz is headquartered in beautiful Los Angeles, California. Though we do offer free shipping worldwide! Shipping typically takes 7 to 10 business days anywhere in the world!

Can I find the items you sell at offline stores?
Most of the items we sell are exclusive; thus, you can barely find them available in offline stores. Shopping at Aven Buzz, you make not only great deals but also purchase unique cutting-edge products!

Where are your items produced?
Aven Buzz partners with various manufacturers from all over the world. We collaborate with both small local producers and both giants producing consumer goods. Our reliable partners are located in the US, Europe, China, Japan, and many other countries.

Why would I need the items you sell?
All of the products offered at Aven Buzz are real musts for modern busy people. As soon as you try out any of our products, you will say: “Oh wow, how could I live before without that!” And that is entirely true. All of our products are aimed at making your life better and easier day by day so that you focus on what really matters: your family, friends, and, surely, yourself.

NEWSLETTER | BY AVEN BUZZ.